Published on bodognation.com (http://bodognation.com)

Home > Customer Service Representative - Mandarin
  • Customer Service

Customer Service Representative - Mandarin

WHAT WE WANT: You will be responsible for handling all incoming calls in a mature, professional and responsible manner to provide the best player experience at every contact.

YOUR ROLE: 
  • Handles incoming calls in a mature and professional manner
    • Answers and identifies customer needs
    • Resolves customer concerns.Processes customer transactions including deposits and payout requests
    • Phones logged in and available at all times during duration of shift, excluding scheduled breaks
    • Responds in a timely manner to email and chat inquiries according to internal procedures and policies
  • Processes transactions for customers based on internal guidelines and procedures
  • Addresses opportunities for potential sales
  • Liaises and builds relationships with other departments to assist with customer inquiries (ie. Poker, Casino, Sports and Security)
  • Identifies clients with specific needs and forwards their concerns to the appropriate department or resource/supervisor or manager
  • Continues to acquire knowledge about the company and the gaming industry
ARE YOU READY TO MAKE STUFF HAPPEN?: 
  • Excellent verbal, written and typing communication skills in Chinese Mandarin
  • Ability to demonstrate initiative in problem solving and is detail-oriented
  • Must have a flexible schedule
  • Above Average knowledge of the industry and experience in the same capacity are an advantage

Back to jobs [2]

Powered by Drupal
Source URL: http://bodognation.com/content/customer-service-representative-mandarin

Links:
[1] mailto:
[2] http://bodognation.com/our-jobs